Frequently Asked Questions
HOW LONG WILL ORDER PROCESSING TAKE?
Orders typically take up to 1-5 business days to process before they ship – excluding weekends and holidays. During the holidays, processing times may take up to 10 days. You will receive an email confirming your purchase with the shipping tracking number when your order is shipped out.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ITEM?
We ship anywhere in the world so it will depend on your country of residence and not all of our products ship from the same warehouse. Shipping methods for International Orders will vary based on the shipping address provided.
Transit time: most countries takes 10-30 business days but there are some countries where it might take longer (ie. to UK it may take 20-40 days). If you would like to get approximate transit time to you, please contact our support team with your location and item you want to purchase. Click on the CONTACT button on top of page and send in your question.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.
I ORDERED MULTIPLE ITEMS BUT I ONLY RECEIVED ONE/SOME OF THEM. WHY?
We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items. If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages. Please allow some time for all of your items to arrive.
The prices shown on the receipts received MAY be lower from what you have paid but please note that these prices do not include any TAXES & TARIFFS that may have been incurred.
I PLACED AN ORDER BUT I DID NOT RECEIVE AN ORDER CONFIRMATION EMAIL. WHAT’S GOING ON?
Please ensure that you enter the correct email address when you place an order. Kindly check your SPAM folder to see whether your confirmation email has been sent there. If there is still no confirmation email, please contact our support team – click on the CONTACT button on top of page and send in your question.
WHAT ABOUT CUSTOMS?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
MAY I MAKE CHANGES TO MY ORDER/ SHIPPING ADDRESS?
We usually process orders on the same day they are placed. If a change needs to be made to your order, please contact us ASAP and we will do our best to accommodate that change, BUT we cannot make any promises.
If the item(s) has/have already been shipped from our fulfillment center, we cannot make any changes to the order.
WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEMS?
We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged.
If you received a defective/damaged item, please kindly contact us, tell us about your problem and don’t forget to attach photos/videos which can clearly show the problem.
There are 2 options that we can offer you, that we will send you a replacement, or you return our product to get a full refund.
I HAVE A QUESTION THAT IS NOT ANSWERED IN THIS FAQ. HOW DO I CONTACT YOU?
If you still have any questions about products or services, please directly contact us using the contact form.